Good Customer Service - Latest Comments

Re: Good Customer Service – Essential Tips

Jonathan Hayward — Fri, 25 Jun 2010 14:26:34 -0000

If a good customer has ruffled feathers, that's one thing, but that's not the only possibility.

I wrote, "An open letter from a customer: I don't WANT to abuse your employees and be rewarded for gaming the system," at:

http://JonathansCorner.com/cus...

I hope it helps prevent certain problems...

Re: Customer Service Techniques

David V. Greis — Tue, 22 Jun 2010 08:23:41 -0000

Good customer service is no longer the benchmark of the happy and satisfied customer. With the increased competition from the Internet and other sources, we must strive for the very best experience possible for our customers.

Customer loyalty is also not what it used to be with many customers searching for the best value. today's economy often make this a neccessity and we must take that into consideration as well.

Investing in customer service training is an investment in both the future and today. Preventing customers from leaving and going elsewhere should be the prime objective of any business.

David V. Greis
The Customer Service Training Institute
http://www.infowhse.com

Re: Poor Customer Service

Coffee of the Month Clubs — Tue, 06 Apr 2010 23:41:06 -0000

Very nice article. This article refresh my marketing ideas.

Re: How to Provide Good Customer Service

JJ — Mon, 21 Dec 2009 21:02:46 -0000

It really irks me when I see companies that don't do what they should be doing to provide good customer service. I have this company and almost all of the good points listed above are just the exact opposite of what they are doing.

Enhancing service for customers - the company should empathize with their customers so they know how customers feel if they receive a bad service.